
Frequently asked questions.
Do you Do Custom Colors or Color Matching?
Yes! We can color match most photos, with the help of Sherwin Williams, there is no color we won’t attempt. This is typically a additional $39 charge.
How much weight can my shelf support?
With our standard Wood mount. We estimate that the shelves and mantels can support about 10 lbs. per foot. In most case we are looking at about 30-50 lbs. We actually have a really cool video testing a shelf to failure where we exceeded 110lbs over a 3 foot shelf. Check it out on our Instagram & Tiktok.
What is Included with my mantel or shelf?
Included in the package will be the Shelf, The mounting bracket, A set of screws & Drywall anchors And an instruction card with detailed instructions on how to hang your shelf.
What is the Turn around time?
While this can vary depending on the time of the year, We are constantly aiming for 5 days tops, and actively working towards 1 day handling. If your order is urgent. please reach out to a sales rep for more info regarding rush orders, and handling times.
What is the Return policy?
Currently we offer a 30 day replacement window for orders damaged in transit, Or manufacture defective. Returns for personal reasons will be accepted for 30 days as well, but the Buyer is responsible for the return of the original piece.
How to i get ahold of a sales representative?
Our team is always available and ready to help. Right now you can reach out to our customer service number via phone call or text at (385)-298-5883 or you can send us an email at Info@summitshelves.com